Contact Us

If you have any questions, comments or queries please contact Miss Ewington or Mrs Forden on 01388 814285 or email office@stcharles.bhcet.org.uk

Mrs L Thompson (Head Teacher)

DFE No: 840 3444

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

• Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
• If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
•  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.